Privacy Policy

Last updated: April 6, 2026

Compass Signature, the luxury travel division of Compass Brazil, is committed to protecting the privacy and personal data of all users, partners, clients and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you access our website, submit an inquiry, request travel information or otherwise interact with us.
By using this website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Compass Signature is a luxury Destination Management Company specialized in tailor-made travel experiences in Brazil. Our business is part of Compass Brazil, a Destination Management Company based in Rio de Janeiro with longstanding expertise in leisure travel, customized experiences and hospitality services across the country.

For the purposes of applicable data protection laws, including the Brazilian General Data Protection Law (LGPD), Compass Signature may act as the controller of your personal data when determining how and why such data is processed.

2. What Data We Collect

We may collect personal information that you voluntarily provide when filling out forms, contacting us by email, WhatsApp, phone or website channels, or requesting information about our services.

This information may include:

Full name
Email address
Phone number
Company or agency name
Country or market of origin
Travel preferences and trip-related information
Message content and inquiry details
Any other information you choose to provide

We may also collect technical information automatically when you use the website, such as IP address, browser type, device information, pages visited, approximate location data and website usage data through cookies or analytics tools, where applicable and permitted. The LGPD applies to digital processing of personal data and protects the rights of the data subject in these contexts.

3. How We Use Personal Data

We may use personal data to:

Respond to inquiries and contact requests
Provide information about our services, routes, destinations and travel experiences
Prepare proposals, itineraries and commercial communications
Manage relationships with partner agencies, suppliers and clients
Improve website performance, usability and user experience
Maintain security, prevent misuse and protect our systems
Comply with legal, regulatory or contractual obligations

Where required, we process personal data based on one or more legal grounds permitted under applicable law, including consent, legitimate interest, contractual necessity and legal compliance. The LGPD establishes legal bases for processing and regulates the use of personal data by private entities.

4. Sharing of Data

We do not sell personal data.

We may share personal information, when necessary, with:

Travel partners, hotels, guides, transport providers and other suppliers involved in requested services
Technology providers, hosting providers, CRM systems and communication platforms
Professional advisers, auditors or legal representatives
Public authorities, regulators or other third parties when required by law

Any such sharing is limited to what is reasonably necessary for the relevant purpose and, when applicable, subject to contractual and security safeguards.

5. International Data Transfers

Because Compass Signature works with international travel partners and may use global technology providers, personal data may be accessed, processed or stored outside Brazil. When international transfers occur, we seek to adopt appropriate legal, contractual and technical measures in accordance with applicable data protection law. The ANPD addresses international data transfers under the LGPD framework and reviews compatibility with Brazilian standards.

6. Data Retention

We keep personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to respond to requests, provide services, maintain records, comply with legal obligations and resolve disputes.
When retention is no longer necessary, we will delete, anonymize or securely store the data as required or permitted by law.

7. Cookies and Analytics

Our website may use cookies and similar technologies to support navigation, performance, analytics, security and user experience.
Depending on the website configuration, cookies may help us:

Understand how visitors use the site
Improve content and navigation
Measure website performance
Remember preferences
Support marketing or communication features, where applicable

You may manage cookies through your browser settings. If a cookie banner or preference center is implemented on the site, users will be able to adjust certain preferences there as well.

8. Data Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, destruction, disclosure or alteration. The LGPD emphasizes that personal data should be processed in a lawful, appropriate and secure manner.
However, no internet-based transmission or storage system can be guaranteed to be completely secure, and for that reason we cannot ensure absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

Confirm whether we process your personal data
Request access to your personal data
Request correction of incomplete, inaccurate or outdated data
Request anonymization, blocking or deletion where legally applicable
Request portability, where applicable
Request information about data sharing
Withdraw consent, when processing is based on consent
Request review of certain automated decisions, where applicable

The LGPD expressly provides data subject rights related to confirmation of processing, access, correction, anonymization or deletion in certain cases, portability, information about sharing, and revocation of consent.

To exercise your rights, please contact us using the contact details below.

10. Third-Party Links

This website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those external websites. We recommend reviewing their privacy policies separately.

11. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal data from children through this website without appropriate legal basis and authorization where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational or technological changes. The revised version will be posted on this page with an updated effective date.

13. Contact

If you have any questions about this Privacy Policy or the way your personal data is handled, please contact:
Compass Signature / Compass Brazil
 Email: compass@compassbrazil.com Phone: +55 21 3265-8882 WhatsApp: +55 21 99309-8207